Australia

United States

About us:On the heels of market expansion and growth, Resonate is hiring an experienced Data &amp; Insights Analyst to join our Customer Success team and support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.The role:We are looking for a passionate Data &amp; Insights Analyst who loves data. Someone who values business insights to give our customers the chance to shape and influence decisions for their customer experience programs. You will make sense of complex information and engage with the customer success team to share your insights with customers.In this role you will:<ul>
<li>Work with large volumes of data to understand trends and behaviours</li>
<li>Drive, define, and lead customer insights projects</li>
<li>Discover actionable insights in customer experience data we help measure for our clients</li>
<li>Work closely with the customer success team to present key compelling actionable insights, program results, and findings</li>
<li>Develop positive relationships with our Product, UX, and Customer teams to better understand customer journey, behaviour, and our products.</li>
</ul>RequirementsWhat we are looking for:<ul>
<li>Atleast 2 – 4 years of proven experience, with a deep understanding of customer-focused data analytics and segmentation</li>
<li>Demonstrable solid understanding of statistical models using R, Python, or any other industry standard tools</li>
<li>Ability to create high quality presentations based on your findings and present to commercial or technical stakeholders</li>
<li>Hold a degree in a quantitative discipline such as statistics, mathematics, economics, or computer science</li>
<li>Experience working in an agile environment</li>
<li>Applicants need to be eligible to work in a permanent position in Australia</li>
<li>Do not apply if you are not residing in Australia, you will not be considered for an interview</li>
</ul>You’ll be challenged every day in this fast-paced environment, and will feel a sense of accomplishment in knowing you are making a difference for our customers.

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Data and Insights Analyst

Do you have the passion, business acumen and a strong track record of success in sales?As an Account Executive at Resonate you will be driving strong sales within leading regional companies - with a focus on new business.On the heels of market expansion and growth, Resonate is hiring an Account Executive to join the sales team. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies. Resonate has a range of flagship customers and rapidly growing brand recognition.Here is what you can expect when working with us:<ul>
<li>Ability to grow your career at a very fast pace</li>
<li>The freedom to be 100% yourself</li>
<li>Uncapped incentives</li>
<li>Working closely with senior leaders in the company and getting mentorship</li>
<li>Deal with large regional clients</li>
<li>Early stage equity</li>
</ul>The ideal candidate will have a track record of success selling to senior executives. He/she should also have a strong entrepreneurial spirit, being an early member of the team that has the opportunity to write their own story, capture market share, be mentored by business leaders, and go to new markets. They are an independent self-starter who is ambitious to learn and grow their career by exceeding revenue targets and driving customer advocacy.RequirementsMust Have:<ul>
<li>5+ years Experience in B2B sales</li>
<li>Ability to understand client business drivers and ROI</li>
<li>Solution selling approach</li>
<li>Ability to work through longer sales cycles with multiple stakeholders driving value</li>
<li>Generate a substantive sales opportunity pipeline and achieve sales targets</li>
<li>Ability to drive revenue and market share in a defined territory/accounts</li>
<li>Manage the sales process from the initial opportunity through to the securing the deal</li>
<li>Experience working with and influencing Senior Leaders in organisations</li>
<li>Strong verbal and written communications skills with ability to create pitch decks and proposals</li>
<li>Have a consultative sales style with ability to grow domain knowledge</li>
</ul>Nice to Have:<ul>
<li>Experience in the Customer Experience Domain / Data insights / Marketing Tech Sales</li>
<li>SaaS Sales Experience</li>
<li>Industry vertical expertise e.g. Retail, B2B, Local Government</li>
</ul>Cherry on top:<ul><li>Experience working in a start-up environment</li></ul>

Account Executive

Summary:Resonate, an Australian Scale-up organisation with an enterprise Customer Experience (CX) platform (SaaS), is expanding its team. We are seeking an Account Manager to oversee the renewal and expansion of our existing portfolio. Our platform leverages cutting-edge technology, including machine learning, text analytics, and data visualization, to deliver actionable insights to leading companies. Join us and be part of a growing brand with flagship customers and increasing recognition in the industry.Here is what you can expect when working with us:•	Engage with large enterprise customers, managing significant accounts and building strong relationships.•	Enjoy a competitive salary with an uncapped bonus structure, rewarding your success and dedication.•	Collaborate closely with the senior leadership team, gaining valuable insights and contributing to strategic decisions.•	A growing and fun culture that you will be a vital part of and help drive.•	Gain exposure to leading technologies and product development.A day in the life of an Account Manager will see you:•	Managing the renewal and expansion of existing accounts through upselling and cross-selling.•	Taking full responsibility for the portfolio of accounts assigned to you.•	Working closely with the Customer Success Management (CSM) team to drive retention and expansion.•	Ensuring that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us.•	Being aware of customer business challenges and goals and understanding how the platform fits into this.Requirements:•	At least 2 years of experience in a similar position.•	Strong verbal and written English communication skills.•	Proven track record of building strong client and internal stakeholder relationships within an organisation.•	Creative and innovative in problem-solving and providing solutions.

Account Manager - Remote

Resonate is an Australian tech start up that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies. Resonate has a range of flagship customers and growing brand recognition in the space.We're looking for a Software Developer to strengthen the team in our North Sydney office.In this position, you will be augmenting Resonate's product &amp; client delivery by contributing to an agile and creative engineering culture and balancing high-quality outputs at pace with taking a solid place in a high-performing team.To be successful, the candidate will have the following key technical competencies:<ul>
<li>Demonstrated excellence in code and quality, you value peer-reviews and enjoy collaboration</li>
<li>Be excited about work on both front- and back-end</li>
<li>3+ years of experience with C# / .NET</li>
<li>At least 1y of Azure or other cloud experience</li>
<li>Front-end frameworks like Angular, React, Vue, Node.js, webpack, npm, excite you.</li>
</ul>... you are also someone:<ul>
<li>Who takes pride in their work.</li>
<li>Who demonstrates ownership and ability to get the job done.</li>
<li>Who communicates effectively, calls out for support when needed and provides it when the opportunity arises.</li>
<li>Who can multi-task and manage multiple assignments in a fast-paced environment.</li>
<li>Who is hungry and passionate to be keep up with the latest technologies and trends.</li>
</ul>Required qualifications:<ul>
<li>Degree or tertiary qualification in Computer Science</li>
<li>3+ years industry experience in a software development role</li>
</ul>Nice to haves include:<ul>
<li>Experience in a SaaS product company</li>
<li>Mobile development experience</li>
</ul>BenefitsHere is what you can expect when working with us:<ul>
<li>Support and guidance to grow within your role and beyond</li>
<li>Work with highly skilled peers with knowledge sharing as an ethos</li>
<li>A growing and fun culture that you will be a vital part of and help drive</li>
<li>Stay cutting edge &amp; help others with the same</li>
</ul>This is your chance to join a company that's about to start the next chapter in growth. If you are that person who is a creative thinker, loves to solve problems and deliver quality through excellence, then contact us!Housekeeping:<ul>
<li>This is an on-premise job in our North Sydney office</li>
<li>Applicants need to be eligible to work in a permanent position in Australia</li>
</ul>Apply Now!!

Software Developer

Are you someone who has the passion and fire to join a team building the planet's best customer experience platform? Would you like to be part of a high growth Australian enterprise SaaS business, reach for the stars (not just the moon) and travel on a rocket ship fuelled by a team focused on solving customer challenges that are redefining businesses .Resonate is an Australian SaaS organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies.On the heels of market expansion and growth, Resonate is hiring a Software Engineer Intern to accelerate its product development efforts.Key Responsibilities:<ul>
<li>Work in an Agile development process with designers, business analysts, developers and QA</li>
<li>Design, implement and test software and configuration upgrades throughout the deployment life cycle;</li>
<li>Maintain software configuration, according to design documentation;</li>
<li>Following established procedures and coding standard;</li>
</ul>Requirements:<ul>
<li>Tertiary qualifications in engineering (Software, Computer, Electronics, Comp. Science) or similar</li>
<li>Strong software engineering fundamentals, algorithms and data structures</li>
<li>Proficiency in programming</li>
<li>CI/CD exposure is a plus;</li>
<li>Be hungry and passionate to keep up with the latest technologies and trends;</li>
<li>Comfortable in a “roll up your sleeves” start-up environment;</li>
<li>Exceptional communication skills;</li>
</ul>BenefitsWhy join the wizards at Resonate!<ul>
<li>We recognise the importance of a flexible working environment that supports your health and wellbeing, which is why we supply things such as stand up desks, table tennis and access to a free food cupboard to keep your energy levels high!</li>
<li>Our employee experience team organises fun team building events for everyone to be a part of (like our recent company wide table tennis tournament and our bespoke scavenger hunt!)</li>
<li>A chance learn and get hands on with building cloud based products</li>
<li>Please include a cover letter outlining how you address each of the key selection criteria;</li>
<li>Applicants need to be eligible to work in a permanent position in Australia.</li>
</ul>Housekeeping:<ul>
<li>Please include a cover letter outlining how you address each of the key selection criteria;</li>
<li>Applicants need to be eligible to work in Australia.</li>
<li>Position is in office located in North Sydney</li>
</ul>

Software Engineer Intern (Open to both Part-time and Full-time candidates)

On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.Here is what you can expect when working with us:<ul>
<li>The freedom to be 100% yourself</li>
<li>The support and guidance to grow within your role and beyond</li>
<li>A growing and fun culture that you will be a vital part of and help drive</li>
<li>Deal with large local and international enterprise clients</li>
<li>Gain exposure to leading technologies and product development</li>
</ul>A day in the life of a Customer Success Manager will see you:<ul>
<li>Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps</li>
<li>Driving usage by reaching out to end users to help them use the platform regularly</li>
<li>Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us</li>
<li>Working with our marketing and implementation teams to ensure the most relevant information is being passed on</li>
<li>Being cognitive of Customer business challenges and goals, and understand how the platform fits into this</li>
<li>Upsell/Cross-sell to grow Customer Revenue</li>
<li>Manage existing customer renewals</li>
</ul>Requirements:<ul>
<li>2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.</li>
<li>Strong verbal and written English communications skills</li>
<li>Proven track record of renewals and upselling</li>
<li>Proven track record of building strong client and internal stakeholder relationships within an organisation</li>
<li>Creative and innovative in problem-solving and providing solutions</li>
</ul>Interested in joining our team?<ul>
<li>Submit your resume along with a cover letter outlining why you think you would be perfect for this role</li>
<li>We are looking for creativity and people who stand out from the crowd, so get creative and submit something that will GRAB our attention!</li>
</ul>

Customer Success Manager - Remote

On the heels of market expansion and growth, Resonate is hiring a Sales Manager to accelerate its Go-To-Market efforts. Resonate is an Australian B2B SaaS Scale-up that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including AI, machine learning, text analytics, data visualization, etc. to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.As a leading member of the sales organisation you will be joining an exceptional leadership team at a fast growing enterprise SaaS company. This is a tremendous opportunity for an innovative sales leader to unleash their entrepreneurial spirit and contribute to building the next great Australian enterprise software company.Key Responsibilities:<ul>
<li>This role will take the lead responsibility for revenue generation and customer acquisition.</li>
<li>Close deals to gain a personal understanding of the buyer, the problem we’re solving and the value Resonate delivers.</li>
<li>Build on and lead a team of high-performing enterprise sales reps in a player-coach role.</li>
<li>Extend the vision and strategy for the sales organisation.</li>
<li>Recruit world class talent. Inspire, develop, coach and mentor your team.</li>
<li>Build and nurture C-level relationships across top accounts as the executive sponsor to solidify our partnership and commitment to the customer.</li>
<li>Create and manage sales forecasting, planning, and budgeting processes and the relevant SaaS metrics that can scale with the business.</li>
<li>Work with the management team across the business to drive growth and market expansion</li>
<li>Be ambitious and hungry to reach for the stars and</li>
</ul>Please include a cover letter outlining how you address each of the selection criteria. We are looking forward to receiving your application.Requirements<ul>
<li>Minimum of 5 years of experience closing complex enterprise SaaS deals.</li>
<li>Minimum of 2 years experience building, scaling and managing high-performing sales teams</li>
<li>Consistently Exceeding quota and targets</li>
<li>Proven track record of negotiating and closing complex deals.</li>
<li>Develop and successfully implement a go-to-market strategy with a target account strategy.</li>
<li>Present Resonate’s core message, capabilities, and product demo.</li>
<li>Create Sales Process for scale including best practice use of CRM and Sales Metrics</li>
<li>Deep understanding of enterprise sales cycles for complex products and solutions.</li>
<li>Comfortable in an early-stage “roll up your sleeves” startup environment.</li>
<li>Skilled at building relationships with customers and co-workers.</li>
<li>Experience in global markets and B2B SaaS an advantage.</li>
<li>Exceptional communication skills.</li>
</ul>Benefits<ul>
<li>Be part of the leadership team that is building an Australian SaaS Platform that has recently gone global</li>
<li>Run as fast as you like and drive your own success</li>
<li>Be in the engine room of the fast-moving business</li>
</ul>Housekeeping:Applicants need to be eligible to work in a permanent position in Australia

Sales Manager

Do you have the passion, business acumen and a strong track record of success in sales?As a Sales Account Executive at Resonate you will be driving strong sales within leading regional companies - with a focus on new business.On the heels of market expansion and growth, Resonate is hiring an Account Executive to join the sales team. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies. Resonate has a range of flagship customers and rapidly growing brand recognition.Here is what you can expect when working with us:<ul>
<li>Ability to grow your career at a very fast pace</li>
<li>The freedom to be 100% yourself</li>
<li>Uncapped incentives</li>
<li>Working closely with senior leaders in the company and getting mentorship</li>
<li>Deal with large regional clients</li>
<li>Early stage equity</li>
</ul>The ideal candidate will have a track record of success selling to senior executives. He/she should also have a strong entrepreneurial spirit, being an early member of the team that has the opportunity to write their own story, capture market share, be mentored by business leaders, and go to new markets. They are an independent self-starter who is ambitious to learn and grow their career by exceeding revenue targets and driving customer advocacy.RequirementsMust Have?<ul>
<li>Experience in sourcing, nurturing and progressing leads</li>
<li>3-5 years Experience in B2B sales</li>
<li>Ability to understand client business drivers and ROI</li>
<li>Solution selling approach</li>
<li>Ability to work through longer sales cycles with multiple stakeholders driving value</li>
<li>Ability to make cold calls and follow through with warm leads/referrals</li>
<li>Generate a substantive sales opportunity pipeline and achieve sales targets</li>
<li>Update and manage internal CRM and sales systems</li>
<li>Ability to drive revenue and market share in a defined territory/accounts</li>
<li>Manage the sales process from the initial opportunity through to the securing the deal</li>
<li>Experience working with and influencing Senior Leaders in organisations</li>
<li>Strong verbal and written communications skills with ability to create pitch decks and proposals</li>
<li>Have a consultative sales style with ability to grow domain knowledge</li>
</ul>Nice to Have?<ul>
<li>Experience in the Customer Experience Domain / Data insights / Marketing Tech Sales</li>
<li>SaaS Sales Experience</li>
<li>Industry vertical expertise e.g. Retail, B2B, Local Government</li>
</ul>Cherry on top?Experience working in a start-up environment.

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