Australia

Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2024. Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities. Embedded energy networks provide the same benefits as traditional networks, with improved purchasing power and power management capabilities. Altogether's embedded energy networks help communities and individuals save money and avoid risk by providing peace of mind at affordable prices.We are SeekingWe are now seeking an experienced Billing Team Leader to join our growing Brisbane team. Reporting to the Billing Manager, you will be responsible for providing leadership and direction to the team of 4. In this role you will provide a high quality, customer focused approach to all Billing services for utility customers on behalf of Altogether Group and other stakeholders. What will you be doing in this role:•	Manage the day-to-day operations of the team; •	Implement preventative solutions as outcomes from customer complaints and service improvements;•	Manage and monitor the Billing schedule including monitoring of the sites due to be issued each day and ensuring that they are allocated to a biller, following up of all delays with both the billing team and all other teams;•	Attend operational meetings and drive actions and solutions;•	Manage bill approvals and billing adjustments;•	Report billing delays to management as required;•	Conduct and lead the recruitment process for the team;•	Stay up to date on the latest industry changes, trends, technology, and best practice.What you will bring to the role and AG:•	Year 12 level of education or equivalent; •	Previous experience relating to the National Energy Industry preferred but not essential;•	Demonstrated knowledge of billing processes and procedures, work practices and policies;•	Experience and knowledge of Microsoft Office products (E.g. Excel, word, Teams);•	Knowledge in billing, ticket management and CRM systems;•	Experience leading and managing customer service-based teams;•	Experience leading people in various locations will be of value but not essential.Why join us at AltogetherHere, at Altogether, we believe our EVP sets us apart from other utilities, what we do directly impacts the communities we provide services to, making a direct and lasting impact on the quality of their lives. We are passionate about providing an open and innovative culture, prioritising collaboration and championing forethought. We place the emotional and physical wellness of our people above all through respectful and flexible workplaces whilst appreciating your authentic self that is brimming with potential.What we will provide:•	A collaborative, positive team;•	Growing organisation within the water and embedded energy industry;•	Additional paid leave e.g., vaccination leave, primary and secondary carer’s leave;•	Purchase additional Annual leave &amp; Salary Sacrificing options;•	Family &amp; Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off;•	State of the art offices;•	Work anniversary prizes, monthly birthday celebrations, and snacks in the kitchen!Interested? Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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Billing Team Leader

Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2024.Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.We are SeekingAltogether is seeking an experienced Customer Experience Representative to join our Brisbane team on a permanent contract. We are excited to be growing our team and on the lookout for individuals who want to be part of a high performing Customer Experience Team. Core Responsibilities: <ul>
<li>Fielding all inbound calls from customers and providing support in resolving service requests.</li>
<li>Resolving all service requests fielding by email and via Altogether’s website. </li>
<li>Managing and updating customer records. </li>
<li>Identifying customer and process improvements. </li>
<li>Contributing to team activities and meetings. </li>
</ul>Skills &amp; ExperienceTo be considered for the role, you will ideally possess the following:•	Ability to work well in a team and have customer service experience•	Ability to help our customers with enquiries over the phone •	Comfortable using Microsoft Word, Excel &amp; Teams.Why join us at AltogetherHere, at Altogether, we believe our EVP sets us apart from other utilities, what we do directly impacts the communities we provide services to, making a direct and lasting impact on the quality of their lives. We are passionate about providing an open and innovative culture, prioritising collaboration and championing forethought. We place the emotional and physical wellness of our people above all through respectful and flexible workplaces whilst appreciating your authentic self that is brimming with potential.What we will provide•	Earn up to $1200 in employee incentives •	No weekend work •	Paid overtime if required •	Development and growth opportunities •	Additional leave to support time off for your wellbeing •	Retail discounts •	Access to Employee Assistance Program •	Shower and end of trip facilities •	Provided drinks and snacks such as coffee, fruits, biscuits, lollies and team lunches •	Highly supportive and fun team environment. •	Quarterly team bonding activities Interested? Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Customer Experience Representative

Altogether is a sustainable multi-utility providing drinking water, recycled water and wastewater services, embedded energy networks and hot water systems to communities including greenfield and urban infill communities. In total, Altogether is providing utility services to over 400 communities and ultimately 100,000 customers by 2024. Our people drive our mission of creating next-generation utilities that enable self-sufficient community by exceeding the expectations of our customers through sustainable innovation, leadership and smart-thinking.Altogether works with strata managers, bodies corporate and developers to design and manage embedded energy networks on behalf of communities. Embedded energy networks provide the same benefits as traditional networks, with improved purchasing power and power management capabilities. Altogether's embedded energy networks help communities and individuals save money and avoid risk by providing peace of mind at affordable prices.We are Seeking We are now seeking an experienced Risk and Compliance Business Partner to join our Sydney team. In this role you will work closely with the leadership team to create and implement leading risk management framework, program and controls. You will be responsible to develop, maintain and continually improving processes, business systems and reporting. You will also support the development and implementation of compliance frameworks and activities to ensure compliance with regulatory obligations across the business.The role also involves cross-departmental collaboration to identify and implement initiatives with positive impacts and fostering continuous improvement in line with Altogether’s growth strategies, purpose, and values.Core ResponsibilitiesRisk Management<ul>
<li>Take a leadership role in AG’s Risk Management Framework – including the maintenance, development, communication and monitoring of reporting systems to ensure risks are understood and effective management strategies implemented.</li>
<li>Maintain and manage Altogether’s Risk Register including: </li>
</ul> - Reviews - risk identification; 	- Assessment of the integrity of risk controls; - Implementation and monitoring of Risk Action Plans; and - Reviewing and developing risk management tools, systems, policies, and procedures. <ul>
<li>Continuously monitor and highlight risks and issues, and develop strategies that enable the identification, readiness, and response to areas of risk associated with programs within corporate services and as needed across the organisation.</li>
<li>Build and deliver risk identification and management training and education programs to staff to promote risk management knowledge.</li>
<li>Prepare risk reporting for Altogether’s Board of Directors. </li>
</ul>Compliance•	Contribute, support, maintain and improve a strong compliance culture and build upon Altogether's external reputation with its regulators and licensees (including NECF, AER, AEMO, WICA, IPART and NSW Health).•	Provide advice and support to ensure compliance is managed, and in advising of any non-compliance issues, including steps taken to address the issues identified.•	Keep up to date on legal and/or regulatory changes that may impact on Altogether’s operations and make recommendations where existing policies and procedures may require review.•	Advise on, develop, implement and maintain relevant policies, procedures, frameworks, plans, forms and templates to ensure legislative, regulatory and registration compliance across all areas of the business including Energy and Water.Systems &amp; Processes•	Hold accountability and governance with input and subject matter expertise from all areas of the business, for Altogether's: - Group Risk Register (and assist business functions to own, maintain and continuously improve risk registers relevant to their area of the business); - Compliance oversight throughout the business and ownership of Compliance systems; - Incident Management Plan; - Stakeholder &amp; Emergency contact lists; - Business Continuity Plan. Skills &amp; ExperienceTo be considered for this role, you will ideally possess the following:•	Relevant tertiary education qualifications.•	Mid-senior level expertise in risk management and compliance. •	Experience of working in risk and compliance roles in utilities, such as retail energy and water. •	Proficient in identifying and comprehending business risks and evaluating strategies to mitigate them effectively.•	Effective written and oral communication skills.•	Strong organisational skills and experience in managing multiple concurrent activities.•	Strong problem-solving skills with high attention to detail.•	Driven to ensure thorough and timely completion of tasks and projects.•	Interpersonal and negotiation skills with a track record in fostering effective and productive relationships with key stakeholders and strategic partners.•	Able to calmly operate at a high level of proficiency in fast-moving situations. •	Experience using Protecht “Risk in Motion” risk management software will be looked on favourably.Why join us at Altogether? Here, we take a refreshing and diverse approach to culture. We understand the power of brilliant ideas. It’s what drives us. By prioritising collaboration and championing forethought, together we can solve some of the planet’s most pressing issues. We’re looking for pioneers and creators, people who are eager to make a difference.What we will provide<ul>
<li>A collaborative, positive team;</li>
<li>Growing organisation within the water and embedded energy industry;</li>
<li>Additional paid leave e.g., vaccination leave, primary and secondary carer’s leave;</li>
<li>Purchase additional Annual leave &amp; Salary Sacrificing options;</li>
<li>Family &amp; Wellbeing initiatives e.g., Access EAP program, additional wellbeing day off;</li>
<li>State of the art offices;</li>
<li>Work anniversary prizes, monthly birthday celebrations, and snacks in the kitchen!</li>
</ul>Interested? Please submit your application as quickly as possible as we will be reviewing as they come in. You can learn more about Altogether Group by visiting https://www.altogethergroup.com.au/Altogether Group Pty Ltd is an equal opportunities employer and prohibits discrimination and harassment of any kind. All employment decisions at Altogether are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Altogether will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Altogether Group Pty Ltd

Company Overview