Australia

About Us Tiimely is a platform technology company powering the next generation of financial services products and experiences. We enable greater efficiency, transparency, and engagement in lending processes through our proprietary AI-driven platform, which can be licensed as an end-to-end digital home loan solution or integrated across any financial assessment journey.Our retail business, Tiimely Home, is the first to utilize our platform, offering a distinct fully digital home loan experience. As we continue to grow, we’re looking for passionate individuals to join our team and contribute to shaping the future of home lending. The PositionAs Customer Growth Product Manager, you will be responsible for developing, launching, and managing the digital end-to-end lending origination experience for borrowers. You will help shape the future of digital home loans through innovative product strategies that deliver on Tiimely's strategic priorities and those of its partners—always putting customers first.This role plays a crucial part in collaborating with top-tier Australian brand partners and business stakeholders, driving tangible results for borrowers through product development. As the voice of the customer, you will make a significant impact on how Australians experience lending at Tiimely.How you will spend your time <ul>
<li>
Own the product lifecycle: Manage the borrower experience end-to-end, from ideation and launch to enhancements and feature rollouts, ensuring alignment with business goals and user needs.</li>
<li>
Shape strategy: Lead the customer product vision and strategy, creating value throughout the lending journey and driving measurable impact for borrowers.</li>
<li>
Define the roadmap: Develop and maintain a borrower-focused product roadmap by leveraging insights into digital trends, customer experience best practices, and market conditions.</li>
<li>
Deliver a world-class experience: Collaborate with partners and the Product Design team to create a seamless and market-leading user experience that supports borrowers throughout their home loan application journey.</li>
<li>
Prioritise effectively: Maintain and manage the product backlog, prioritizing features and enhancements that align with strategic goals and customer needs.</li>
<li>
Execute with precision: Partner with delivery teams to define, design, build, test, and measure impactful new features and updates.</li>
<li>
Drive innovation: Generate, prioritize, and execute new initiatives to enhance borrower and customer acquisition, balancing inputs from technology, design, operations, legal, risk, and compliance teams.</li>
<li>
Advocate for the customer: Collect and analyse borrower insights from feedback and data, using these insights to influence internal decision-making and champion the borrower’s perspective.</li>
<li>
Leverage fintech expertise: Apply a deep understanding of fintech, digital trends, and customer acquisition to inform innovative product development and strategic decisions.</li>
<li>
Collaborate with partners: Work closely with brand partners to enhance their home loan offerings through Tiimely's product roadmap and customer growth initiatives. </li>
</ul>What you will bring<ul>
<li>
Strong product management experience: Proven experience in a Product Management role with a proven track record of managing product roadmaps across multiple lifecycles.</li>
<li>
Direct-to-consumer expertise: Experience managing consumer-facing products, ideally in financial services or fintech.</li>
<li>
Home lending knowledge: Experience in home lending or origination funnels is highly regarded.</li>
<li>
Exceptional collaboration and communication skills: Demonstrated ability to work cross-functionally and influence stakeholders effectively.</li>
<li>
Customer journey expertise: Proven ability to design and deliver compelling customer journeys, ideally in financial services.</li>
<li>
Organisational skills: Ability to juggle multiple initiatives while maintaining a high level of attention to detail.</li>
<li>
Client engagement experience: Background in project management or client liaison within financial services is a bonus.</li>
</ul>What's in it for you? <ul>
<li>Competitive remuneration package, employee share plans that reward individual and company success.</li>
<li>Flexible working arrangements, including options to work from home.</li>
<li>Ongoing learning &amp; development to support your professional growth.</li>
<li>A state-of-the-art office environment designed for a scaling Fintech.</li>
<li>A supportive and inclusive culture, certified as a Great Place to Work and a Best Place to Work for Women in Australia.</li>
</ul>If this sounds like you, we’d love to hear from you. Even if you don’t tick all the boxes, we encourage you to apply. If you have any questions or need adjustments to our hiring process, please get in touch with Karam Singh at karam.singh@tiimely.com.Please let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.

Asset 5 2.png

Product Manager, Customer Growth

About Us Tiimely is a platform technology company powering the next generation of financial services products and experiences. We enable greater efficiency, transparency, and engagement in lending processes through our proprietary AI-driven platform, which can be licensed as an end-to-end digital home loan solution or integrated across any financial assessment journey.Our retail business, Tiimely Home, is the first to utilize our platform, offering a distinct fully digital home loan experience. As we continue to grow, we’re looking for passionate individuals to join our team and contribute to shaping the future of home lending. The Position We are seeking an enthusiastic Home Loan Specialist to join our Customer Hub. In this role, you will provide exceptional support to customers via phone, email, and chat. You’ll play a pivotal role in receiving inbound and making outbound calls to customers who have started applications, helping them navigate the online application and understand product suitability based on their needs.This is a unique opportunity to be part of a dynamic team that not only supports customers but also contributes to the development and continuous improvement of our platform and processes.Your other responsibilities will include:<ul>
<li>Supporting customers virtually via phone, email, and live chat, for queries related to home loan products and application status.</li>
<li>Understanding and advising on customers eligibility criteria as well as generating leads and booking in appointments with our broker team.</li>
<li>Holding needs-based conversations with our customers, building genuine long-lasting relationships.</li>
<li>Taking ownership and actioning all home loan enquiries that come through to you.</li>
<li>Resolving customer issues and complaints in a timely and professional manner.</li>
<li>Proactively retaining customers via outbound calling initiatives, contributing to the growth of our team.</li>
<li>Liaising between the customer and credit assessor to ensure a smooth application process.</li>
<li>Maintain excellent communication and build strong rapport with customers.</li>
<li>Provide clear, accurate and concise information, ensuring customers understand each stage of the home loan journey.</li>
<li>Collaborate with other teams to share insights and contribute to the continuous improvement of our processes.</li>
<li>Participate in training and coaching sessions to develop your knowledge and skills in home lending.</li>
</ul>What We’re Looking For<ul>
<li>Demonstrated experience in a customer service role, either in a call centre or face-to-face environment. Prior experience handling home lending inquiries is highly desirable.</li>
<li>Excellent communication and interpersonal skills, with the ability to work autonomously and keep up within a fast paced and ever-changing environment.</li>
<li>Strong attention to detail, excellent time management and a proactive approach to problem-solving.</li>
<li>A positive team player who is eager to learn, adapt, and contribute to a growing business. Passionate about using technology to improve customer experiences.</li>
<li>A high level of drive, motivation and integrity, underpinned by a desire to help customers achieve their home ownership dreams.</li>
<li>A keen desire to build a successful career in the fintech/ mortgage lending space.</li>
</ul>What’s in It for You? <ul>
<li>Competitive remuneration package, employee share plans that reward individual and company success. </li>
<li>Hyrbid working arrangements, including options to work from home. </li>
<li>Ongoing training and coaching to support your professional growth. </li>
<li>A state-of-the-art office environment designed for a scaling Fintech. </li>
<li>A supportive and inclusive culture, certified as a Great Place to Work and a Best Place to Work for Women in Australia. </li>
</ul>Work Hours We operate extended hours Monday to Friday (7:30am - 6:00pm CST) and weekends (8:30am - 4:30pm CST). The successful candidate will be required to work some weekend shifts.Ready to Apply? If this sounds like you, we’d love to hear from you. Even if you don’t tick all the boxes, we encourage you to apply. If you have any questions or need adjustments to our hiring process, please get in touch with Karam Singh at karam.singh@tiimely.com.Please let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.

Home Loan Specialist

About UsTiimely is a platform technology company powering the next generation of financial services products and experiences. We enable greater efficiency, transparency, and engagement in lending processes through our proprietary AI-driven platform, which can be licensed as an end-to-end digital home loan solution or integrated across any financial assessment journey.Our retail business, Tiimely Home, is the first to utilize our platform, offering a distinct fully digital home loan experience. As we continue to grow, we’re looking for passionate individuals to join our team and contribute to shaping the future of home lending.The PositionAt Tiimely, we're on a mission to redefine the future of financial software and services, and we need passionate engineers to help us shape that future. As a Software Engineer at Tiimely, you'll play a key role in developing high-impact products across our web, integration, and credit decisioning platforms. If you love building scalable, secure, and innovative software solutions, this is the role for you.Your other responsibilities will include:<ul>
<li>Collaborate with cross-functional teams to design and develop secure, scalable software solutions.</li>
<li>Write clean, efficient, and maintainable code following best practices.</li>
<li>Develop new features, enhance existing software components, and ensure smooth integration across platforms.</li>
<li>Implement modular, reusable, and well-documented software solutions.</li>
<li>Conduct thorough testing (unit, integration, and end-to-end) to ensure high-quality, robust applications.</li>
<li>Extend and maintain automated test coverage for both new and existing components.</li>
<li>Resolve software defects and ensure seamless collaboration with testers.</li>
<li>Produce detailed technical documentation including design specs and technical documentation.</li>
<li>Work closely with front-end engineers to create seamless, integrated user experiences.</li>
<li>Participate in Scrum ceremonies and rotating Scrum Master duties.</li>
<li>Participate in code reviews and provide constructive feedback to elevate code quality.</li>
<li>Identify performance bottlenecks and optimize platform performance.</li>
<li>Contribute to the CI/CD pipeline for streamlined deployment and configuration management.</li>
<li>Integrate security best practices to protect against vulnerabilities.</li>
<li>Stay current with emerging technologies and industry trends, applying them to Tiimely’s products.</li>
</ul>What We're Looking For<ul>
<li>A passion for continuous learning and innovation in software development. Strong interest in open-source projects and engagement in the community would be a plus.</li>
<li>Strong demonstrated experience in full-stack software development, with a focus on back-end engineering.</li>
<li>Strong expertise in .NET Core (MVC and Web APIs), C#, MSSQL, and Event Driven Architecture.</li>
<li>Familiarity with front-end technologies such as NextJS, TypeScript, and Python (a plus).</li>
<li>Solid experience with SOA, Microservices, and integration technologies (JSON, RESTful APIs, GraphQL, SOAP, XSLT).</li>
<li>Experience working with AWS and serverless services.</li>
<li>A deep understanding of software development principles, including clean code, SOLID, DRY, DDD, and immutability.</li>
<li>Expertise in Agile development methodologies and tools (e.g., Jira, Confluence).</li>
<li>Strong version control skills using Git.</li>
<li>Experience with collaborative development practices like code reviews and pair programming.</li>
<li>Familiarity with defensive coding strategies to ensure fault tolerance and graceful degradation.</li>
</ul>What's In It For You?<ul>
<li>Competitive remuneration package, employee share plans that reward individual and company success.</li>
<li>Flexible working arrangements, including options to work from home.</li>
<li>Ongoing learning &amp; development to support your professional growth.</li>
<li>A state-of-the-art office environment designed for a scaling Fintech.</li>
<li>A supportive and inclusive culture, certified as a Great Place to Work and a Best Place to Work for Women in Australia.</li>
</ul>If this sounds like you, we’d love to hear from you. Even if you don’t tick all the boxes, we encourage you to apply. If you have any questions or need adjustments to our hiring process, please get in touch with Karam Singh at karam.singh@tiimely.com.Please let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.

Tiimely

Company Overview