Australia

About us Tiimely is a platform technology company and digital lender, using proprietary AI technology to revolutionise financial service processes to make them faster, smarter and simpler for consumers and businesses. Today our Platform-as-Service solution processes ~$1Bn of home loan applications a month across multiple brands. Our SaaS solutions are licensed by numerous companies, including two of Australia's six largest banks, fintechs, and mortgage brokers.The positionIn this senior sales leadership role, the Head of Enterprise Sales will lead the sales activity associated with Tiimely’s SaaS solutions across the Australian market. Target sectors include banks, mutuals, non-bank lenders, fintechs, finance brokers and other platform/ technology suppliers.Engaging across the market and within the Tiimely organisation, you will build an understanding of the business challenges and needs of prospects, whilst gaining context and understanding of our evolving product set, roadmap and cultural DNA.Dedicated to technology and solving problems, you will be fully immersed in the market, acting in the best interest of our customers and Tiimely while contributing collaboratively internally, sharing market insights and intelligence to help influence and shape the product road maps.Responsibilities include:<ul>
<li>Working closely with the Chief Commercial Officer to create and execute the sales strategy. </li>
<li>Identifying opportunities by proactively prospecting, and qualifying leads. </li>
<li>Leading sales opportunities from start to close. </li>
<li>Achieving sales targets and KPIs.</li>
<li>Conducting solution demonstrations for potential customers.</li>
<li>Engaging with internal solutions and product teams to support an efficient and seamless sales experience. </li>
<li>Proactively sharing market intelligence with internal stakeholders.</li>
<li>Understanding the competitive landscape in light of the Tiimely product set, capability and product roadmap. </li>
<li>Understanding customer buying cycles and internal priorities to support targeted sales. </li>
<li>Developing a deep understanding of the Tiimely solutions and the product roadmap in support of market mapping and qualification of needs of potential customers. </li>
<li>Being accountable for responses to RFIs and RFPs using outstanding stakeholder relationships. Seek ways to make these processes scalable and efficient.</li>
<li>Understanding the legislative and regulatory environment in which Tiimely operates with respect to our SaaS solutions.</li>
<li>Participating in technical leadership and decision-making activities contributing towards the overall Enterprise solution design and continuous improvement.</li>
</ul>About you<ul>
<li>You have solid demonstrated experience selling tech solutions into the financial services sector.</li>
<li>Ideally your experience has been gained in the credit / lending space and you have completed training with a recognised sales methodology.</li>
<li>You enjoy building trusted relationships and work well in a target driven role.</li>
<li>You have the confidence and knowledge to conduct solution demonstrations and to field specific requirements and questions.</li>
<li>You have the ability to see the link between business challenges of prospects and how tech solutions can achieve positive outcomes for prospects.</li>
<li>You’re tech savvy and have exceptional business and commercial acumen.</li>
<li>Good time management comes to you naturally and you’re reliable – you do what you say you are going to do.</li>
<li>You understand the value of maintaining comprehensive sales opportunity records, including correspondence, meeting notes and pipeline updates.</li>
<li>You have an understanding of the regulatory, legislative and risk frameworks within financial services and how to apply them to business and partner relationships.</li>
<li>You’ve worked in collaborative environments with cross-function teams including Customer Success and Marketing.</li>
<li>A great communicator, you know how to put your negotiation skills to work. You know how to adapt your interactions with stakeholders whilst always being sincere and maintaining integrity.</li>
</ul>What's in it for you? <ul>
<li>We offer an attractive remuneration package + generous employee share schemes.</li>
<li>We offer flexible working hours and work from home arrangements to balance your work and lifestyle.</li>
<li>We have a vibrant culture and workspace in Sydney and Adelaide to help you do great work.</li>
<li>You'll be part of a successful company that's building platform products customers love.</li>
</ul>Whilst all our job opportunities have specific criteria, if the above describes who you are but you don’t tick all of our boxes, we still encourage you to apply. If you have any questions, you can get in touch with Lisa Virgo at lisa.virgo@tiimely.comPlease let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.We’re proud to be a certified B Corp. We have also been certified as a Great Place to Work and Best Places to Work for Women in Australia.

Asset 5 2.png

Head of Enterprise Sales

About us Tiimely is a platform technology company and digital lender revolutionising financial service processes to make them faster, smarter and simpler for consumers and businesses in Australia. Tiimely strengthens its B2B offering with a B2C ‘proving ground’, using AI-driven proprietary technology and over five years of data to reimagine the customer experience and credit underwriting process. Their solutions are built for lenders, fintechs, consumer brands and mortgage brokers with their technology licensed by 17 partners across SaaS, API and white-label PaaS products. The white-label platform powers two of the largest six banks in Australia. In February and March 2023, more than $2bn applications were processed through the platform via PaaS customers. The positionReporting to the Chief Technology Officer (CTO), the Delivery Manager will coordinate the program backlog and related activities to support the Engineering Managers and other key stakeholders and ensure the successful delivery of initiatives according to the program schedule and technology strategy. Your in-depth understanding of software engineering processes will support you in your mission on building rapport with the broader engineering team and driving process improvements. You will partner and coordinate with stakeholders across the business as well as proactively communicate the progress of initiatives, continuously monitor and adapt delivery planning to bring value to our customers. While adhering to the best practices of Agile SAFe, you will look to understand our development and delivery processes to facilitate coordination across multiple teams.Success in this role will require understanding our fintech business and the problems we are solving for the industry. You are familiar with current technologies, changing scope/priorities, maturing processes and a fast-paced environment should energise you and is crucial for you to navigate this iterative, agile approach and directly contribute to Tiimely’s success. Your other responsibilities will include: Management and Coordination of Engineering Delivery Program <ul><li>Manage the delivery of technology initiatives and dependencies across the organisation while assisting in analysing and maturing agile delivery workflows.  </li></ul>Facilitation and Management: <ul>
<li>Facilitate Program Management events (Program Increment Planning, System Demos, Continuous Improvement workshops)  </li>
<li>Facilitate Delivery, Tech and Data events, activities, and reporting. </li>
<li>Drive continuous improvement through regular retrospectives, experimentation, and facilitating conversations for alignment with Product Management. </li>
</ul>Collaboration, Communication, and Stakeholder Management:  <ul>
<li>Collaborate with product teams and other stakeholders to align priorities and objectives.  </li>
<li>Act as a bridge between implementation and Product teams, ensuring a shared understanding of goals and vision.  </li>
<li>Communicate Program status, progress, and risks to stakeholders and leadership, providing regular reporting and status updates.  </li>
</ul>Tool and System Maintenance:  <ul>
<li>Maintain and update systems and tools relevant to program management, such as Jira and Confluence.  </li>
<li>Maintain strong knowledge of Agile SAFe Framework, with the ability to coach through influence as required.  </li>
</ul>Analysis and Process Improvement:  <ul>
<li>Work with Jira as a data source and design reports to support reporting requirements and provide insights on engineering activity and delivery.</li>
<li>Proactively find ways to improve internal processes in the Delivery, Technology and Data team. </li>
</ul>Vendor Engagement and Integrations:<ul><li>Engage with vendors and oversee success of integration projects. </li></ul>The successful candidate Here’s some of the things we’d like you to bring: <ul>
<li>Proven ability to effectively engage with stakeholders, clarify priorities, and communicate complex information. </li>
<li>You can balance seeing the big picture, paying attention to detail, and understanding the commerciality around deadlines. </li>
<li>While this is not a Scrum Master role, demonstrated experience as a Scrum Master, Agile Coach, Project Manager, or Release Train Engineer in an Agile environment would be highly advantageous. </li>
<li>Strong facilitation, communication, and collaboration skills, both verbally and written, to proactively engage with stakeholders and report effectively. </li>
<li>Knowledge of Agile and Lean principles, processes, and practices. </li>
<li>Ability to build and maintain relationships with stakeholders at all levels of the organization. </li>
<li>Demonstrated experience with Agile planning and tracking tools such as Jira and Confluence. </li>
<li>Proficiency in day-to-day Agile practices, including sprint planning, scrum ceremonies, backlog management, etc. </li>
<li>Capability to facilitate workshops and discussions across multi-disciplinary teams. </li>
<li>Problem-Solving: Adept at identifying and addressing potential challenges in delivery processes and adapting to changes, managing risks and dependencies. </li>
<li>You have some experience as a business or system analyst and can lean on these skills. </li>
<li>Commitment to staying updated on emerging technologies and industry trends. </li>
<li>Experience in Program Increment (PI) planning sessions, aligning backlog with program objectives and defining scope. </li>
<li>Skill in building and maintaining positive relationships with both internal and external stakeholders. </li>
<li>Bachelor’s degree in Computer Science, Engineering, or related field is highly desirable. </li>
<li>Certified Scrum Master (CSM) or equivalent Agile certification is highly desirable.  </li>
</ul>What's in it for you? <ul>
<li>We offer an attractive remuneration package + generous employee share schemes </li>
<li>We offer flexible working hours and work from home arrangements to balance your work and lifestyle </li>
<li>We have a vibrant culture and workspace in Adelaide and Sydney, to help you do great work </li>
<li>You'll be part of a company that's growing rapidly, building platform products customers love </li>
</ul>Whilst all our job opportunities have specific criteria, if the above describes who you are but you don’t tick all of our boxes, we still encourage you to apply. If you have any questions, you can get in touch with Kerrie Klinsic at kerrie.klinsic@tiimely.comPlease let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience. We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.

Engineering Delivery Manager

About usTiimely is a platform technology company and digital lender revolutionising financial service processes to make them faster, smarter and simpler for consumers and businesses in Australia. Tiimely strengthens its B2B offering with a B2C ‘proving ground’, using AI-driven proprietary technology and over five years of data to reimagine the customer experience and credit underwriting process.Our solutions are built for lenders, fintech's, consumer brands and mortgage brokers and our technology are licensed by 17 partners across SaaS, API and white-label PaaS products. The white-label platform powers two of the largest six banks in Australia. In February and March 2023, more than $2bn applications were processed through the platform via our PaaS customers.The position We are looking for an experienced Home Loan Specialist to join our growing operations team.The core requirement of the role is providing assistance to customers via the phone, email and chat, in accordance with our policies and products. This is done in a whole new way and with this role comes the opportunity to help shape how the operations team functions both today and in the future.At Tiimely, our Home Loan Specialists are part of Customer Hub and work together to facilitate the best customer experience, from first enquiry to settlement and beyond.You'll be involved in assisting customers with their home loan product queries and application assessment progress. You will have opportunities to be a part of testing the platform and developing the policies as part of a team that endeavours to continuously improve.We would like to meet people with a range of levels of experience in a call centre environment/ customer service and also people who wish to grow in the role and develop with us.The successful candidate To be considered for this position, you will: <ul>
<li>Hold a Certificate IV in Finance and Mortgage Broking (or be willing to obtain one); </li>
<li>Have a minimum 1+ years of experience in a call centre environment/ customer service </li>
<li>Love providing standout service to customers and guiding them through our digital process; </li>
<li>It would be highly desirable to have experience in lending / support </li>
<li>Have detailed knowledge of all relevant regulatory requirements; </li>
<li>Be a critical thinker and have high attention to detail; </li>
<li>Be a dedicated team player with a positive attitude; </li>
<li>Demonstrate your ability to learn new practices and procedures; </li>
<li>Relish the challenge of using technology to disrupt existing business practices; </li>
<li>Have excellent written and verbal communication skills. </li>
<li>Be able to manage multiple calls and chats, sometimes under time pressure and still keep your head. </li>
<li>Be passionate about making a contribution beyond the role - demonstrating our values a commitment to improvement and recognition that we are growing and learning. </li>
<li>Be willing to work weekends and some public holidays </li>
</ul>What’s in it for you? <ul>
<li>We offer an attractive remuneration package, </li>
<li>We also have two generous employee share plans. The first where every employee can become a shareholder and the second plan links success of employee contribution to the achievement of Tiimely’s strategic goals. </li>
<li>We offer flexible working hours and arrangements to balance your work and lifestyle, including working from home options. </li>
<li>We also offer 1:1 Training, Learning Programs and Mentoring to help you succeed. </li>
<li>A state of art office fit for a scaling Fintech. </li>
<li>We endorse responsible lending practices where we focus on our customers, not on sales.</li>
</ul>We are open for the extended hours, which are Monday to Friday 7:30am - 6:00pm (CST) and Saturday and Sunday and some public holidays 8:30am - 4:30pm (CST). Our Home Loan Specialists are rostered to work shifts over the weekend and these extended hours.Whilst all of our job opportunities have a specific criteria, if the above describes who you are but you don’t tick all of our boxes, we still encourage you to apply. If you have any questions, you can get in touch with Kerrie Klinsic at kerrie.klinsic@tiimely.comPlease let us know if you require any support or adjustments to be made to our hiring process, so that you can participate fully in our recruitment experience.We’re proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.

Tiimely

Company Overview