Australia

The RoleAre you passionate about wine, exceptional customer experiences, and team leadership? Mollydooker Wines is seeking a dedicated Cellar Door Coordinator to join our vibrant team. This role ensures every visitor enjoys a positive and memorable experience while supporting the growth and success of Mollydooker’s Cellar Door operations. Working closely with the Cellar Door Manager, you will play a pivotal role in delivering exceptional customer service, supervising team members, and supporting events and sales.What We’re Offering:<ul>
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Permanent Part-time: 67.5 hours per fortnight scheduled over weekdays and weekends.</li>
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Leadership Opportunities: Beyond regular Cellar Door hours, your leadership skills can shine in hosting events, private functions, and weddings throughout the year.</li>
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Benefits: Enjoy being part of a lively and supportive team, generous staff discounts on our wines.</li>
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Above Award Pay: We offer a competitive salary that recognize the outstanding work our team does, going beyond industry standards.</li>
</ul>Key Responsibilities<ul>
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Leadership and Supervision: Lead and supervise Cellar Door team members, fostering a positive team culture through training, support, and mentorship. Ensure team compliance with company standards and safety protocols.</li>
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Operations Management: Oversee daily Cellar Door operations, including opening/closing procedures, daily checklists, team member breaks, and maintaining a high standard of presentation and cleanliness.</li>
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Customer Experience: Manage Cellar Door enquiries and bookings, deliver exceptional customer service, and handle complex customer interactions. Lead engaging wine tastings and winery tours.</li>
<li>Sales and Inventory: Support sales targets by upselling products and managing accurate stock levels, inventory processes, and promotional displays.</li>
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Administrative Duties: Reconcile daily takings, generate end-of-day reports, and ensure operational tasks are completed efficiently.</li>
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Event Support: Assist with event planning and execution, liaise with clients, and provide on-the-ground support for functions and events.</li>
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Collaboration and Projects: Work closely with the Cellar Door Manager on team scheduling, emerging projects, and improvements to processes. Share relevant information with the broader team to achieve business goals.</li>
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Safety and Compliance: Represent the Cellar Door in site safety initiatives and ensure compliance with safety and licensing requirements, including RSA standards.</li>
</ul>Key Skills and Experience<ul>
<li>At least 3 years’ experience in Cellar Door operations.</li>
<li>Proven ability to lead and supervise a team, with strong training and mentoring skills.</li>
<li>Comprehensive knowledge of Mollydooker’s wines, stories, and key programs </li>
<li>Familiarity with Cellar Door SOPs and safe food handling practices.</li>
<li>Physical fitness for manual handling tasks and navigating the Cellar Door grounds.</li>
<li>Commitment to exceptional customer service and operational excellence.</li>
</ul>Next Steps:If this sounds like the perfect fit for you, we’d love to hear from you! Use the link to apply now and tell us why you’re the ideal candidate for the role. After submitting your application, all applicants will receive an email from Employment Hero with a link to additional application questions. Please complete these to ensure your application is fully considered.Why Join Us?At Mollydooker, we’re passionate about creating unforgettable experiences for our guests and fostering a supportive, fun, and innovative workplace. You’ll have the opportunity to work in a dynamic environment, lead a fantastic team, and represent a globally recognized wine brand.For more information about Mollydooker Wines, visit our website at Mollydookerwines.com.au.

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Cellar Door Coordinator

Join Our Team and Bring Mollydooker Wines to the Digital World!Are you passionate about crafting compelling digital experiences and driving online engagement? Do you thrive in a creative and collaborative environment? We’re looking for a Digital Marketing Specialist to help grow our brand and share the story of Mollydooker Wines with the world. Our brand is an experiential one and we are looking to capture the engagement of our customers, and who epitomise ‘where wine goes to have fun!’About the RoleAs our Digital Marketing Specialist, you’ll play a vital role in shaping and amplifying our online presence, ensuring our wines and brand remain at the forefront of the Australian and US markets. From managing websites and e-commerce platforms to delivering dynamic social media campaigns, you’ll be the driving force behind our digital storytelling.Reporting to and collaborating closely with our Brand Manager and internal teams, you’ll bring our story, mission, and trademark to life, creating impactful digital campaigns that resonate with wine enthusiasts everyone along with customers who are new to the wine experience. What You’ll Do<ul>
<li>Manage and optimize our company websites and e-commerce platforms for Australian and US markets.</li>
<li>Drive online sales using targeted Google Ads and Facebook Ads campaigns.</li>
<li>Grow our digital presence by delivering engaging content across Facebook, Instagram, TikTok, and more.</li>
<li>Craft compelling visual and written content that reflects our brand and captivates our audience.</li>
<li>Stay ahead of trends, leveraging insights to develop innovative strategies and campaigns.</li>
<li>Analyse performance data and report on results to optimize campaigns for success.</li>
<li>Maintain websites for accuracy, and for a consistent look and feel through all online platforms, as well as continuous testing to ensure a seamless customer experience.</li>
</ul> What We’re Looking ForEducation &amp; Experience:<ul>
<li>Tertiary qualification in Marketing, Communications, or related field preferred OR a minimum of 2 years relevant experience.</li>
<li>Proven expertise in digital marketing and e-commerce, ideally in wine, luxury goods, or the beverage industry.</li>
<li>Technical Skills:</li>
<li>In-depth knowledge of the Australian and US markets, including consumer habits and trends.</li>
<li>Proficiency with social media platforms and trends (Facebook, Instagram, TikTok).</li>
<li>Experience with e-commerce platforms and CRM software (Commerce7 or similar).</li>
<li>Familiarity with tools like WordPress and Mailchimp.</li>
<li>Expertise in Google Ads and Facebook Ads.</li>
<li>Strong content creation skills (copywriting, visual design, and aesthetics).</li>
</ul>Soft Skills:<ul>
<li>Strategic thinker with a creative flair and attention to detail.</li>
<li>Excellent customer service mindset and collaboration skills.</li>
<li>Data-savvy, with the ability to record, analyse, and report campaign performance.</li>
</ul>Why Join Us?Be part of a dynamic winery that blends tradition with innovation. We’re committed to crafting exceptional wines and sharing our passion with the world. As part of our team, you’ll have the opportunity to:<ul>
<li>Work with a passionate and supportive team who embody the Mollydooker Agreed Behaviours.</li>
<li>Make a real impact on the continued growth of a beloved global brand.</li>
<li>Hone your skills in a fast-paced, exciting industry.</li>
<li>Be a part of expanding product lines with the Mollydooker Group of Companies.</li>
</ul>This position is based on-site at Mollydooker Wines, McLaren Vale, South Australia. For a full position description, please contact careers@mollydookerwines.com.au Raise a Glass to Your Next Opportunity – Apply Today!

Mollydooker Wines Pty Ltd

Company Overview